Plans & limits
Hamstik plan behavior is enforced by the Organization that owns the data.
Plans at a glance
| Capability | Free | Pro | Enterprise |
|---|---|---|---|
| Base price | $0 | $35/year per Organization | Starting at $1,000/year |
| Users | Up to 50 per Organization | Up to 50 per Organization | No fixed user limit |
| Organizations | One workspace | Each subscription covers one Organization | Unlimited Organizations under one Enterprise |
| Included hosted storage | Not included | 50 GB | Metered |
| Additional storage | — | +25 GB for $10/year | Metered |
| Premium Applications | Discover only | Optional $10/year per Organization add-on | Included with effective Enterprise coverage |
| Usage charges | — | — | $1 per monthly active user per month; $0.15 per GB per month |
| Support | Standard | Standard | Priority business-hours support |
Free and Pro user limit
Free and Pro Organizations support up to 50 users. Adding a 51st user is refused on every membership path: invitations, invitation acceptance, and direct member administration. Upgrading to Enterprise removes the fixed user ceiling.
Hosted attachments
- Free Organizations can read, view, download, and export existing attachments but cannot host new attachment bytes.
- Pro and Enterprise Organizations can host new attachments up to the Organization’s allowance. Pro includes 50 GB; each additional 25 GB pack costs $10/year.
- Enterprise Organizations have no included-storage cap: storage is metered at $0.15 per GB per month.
- A downgrade does not hide or delete existing attachments.
The upload entitlement is checked when new bytes are hosted. It is not a hidden read restriction.
Premium App purchases require an active Pro license. A trial before paid Pro begins and a Free plan cannot purchase an App. With an active, automatically collected paid Pro subscription the App is an add-on that co-terms with Pro; with any other eligible Pro source — a complimentary grant, a legacy license, or paid Pro inside its renewal recovery window — Checkout creates a separate annual App subscription for that App. Premium App access co-terms with Pro, has independent enablement, and retains data and configuration after disablement or expiration. See Premium Applications.
Plan changes and member limits
After a hosted Checkout completes, you return to the Organization’s Billing section. Confirmation comes from the payment provider — the page shows a clear Confirming your payment… state and updates automatically until the provider-confirmed plan appears (with its billing period). If the payment provider needs action (for example, a card that could not be collected), the page says so and how to fix it; if confirmation is unusually slow, the page says how to check again. Closing Checkout before payment buys nothing and changes no existing subscription — ending a subscription is a separate, deliberate action in Billing. Organization members without owner authority do not see billing confirmations; owners can review them in Billing.
- Free and Pro Organizations are limited to the platform-configured member limit. Adding a member at or above the limit is refused; a downgrade never removes existing members, and members who remain above a reduced limit stay until they are removed normally. A downgrade to Free stops new member additions, but checkout back into Pro is refused only while the Organization is strictly above the limit.
- A downgrade does not hide or delete existing attachments: they stay readable, downloadable, and exportable; only hosting new bytes stops.
- An Organization has one open purchase at a time. Starting a Pro, storage pack, or Enterprise purchase while another one is still awaiting payment returns the existing payment link instead of creating a second charge; retrying from another tab or by another owner shows the same link. A payment link that has expired is replaced automatically the next time an owner starts the purchase, and a purchase the provider has already accepted is never started twice.
Enterprise billing
- The annual minimum is $1,000 per Enterprise, charged at the start of each annual term.
- Metered usage is $1 per monthly active user per month plus $0.15 per GB per month (logical customer attachments and pasted images).
- Usage counts toward the annual minimum. Hamstik invoices only cumulative usage above the minimum; the minimum is never added on top of usage.
- The minimum applies once per Enterprise, not once per Organization. Usage from every Organization in the Enterprise rolls up to a single annual total.
- An active user is a member who actually uses a participating Enterprise Organization during the billing month. A person belongs to several Organizations inside the same Enterprise is counted once per billing month.
- There is no fixed limit on the number of Enterprise users or the number of Organizations associated with an Enterprise.
- Enterprise Owners can create Organizations, add Organizations they also own, and remove eligible Organizations from the Enterprise in the Account Enterprise administration area. Removing an Organization is blocked above the 50-user Free/Pro limit; direct Enterprise-to-Enterprise reassignment is not supported.
- Choosing Pro or Enterprise on the Pricing page carries the selection through sign-in or registration and Organization onboarding into that Organization’s Billing section — including for existing owners, who choose explicitly which of their Organizations is billed. The carried choice is navigation only: purchases are completed by an Organization owner through provider-confirmed Checkout and can never be granted by a link or query parameter.
- A self-service Enterprise purchase is owned by the Organization owner who submitted and confirmed it: once the payment is provider-confirmed, that account becomes the Enterprise Owner and can see the Enterprise under Account → Enterprise, review consolidated usage, associate eligible Organizations, and manage additional owners. Retrying the purchase from a different account or after a delay never reassigns an Enterprise that already has an owner. If the purchasing account stopped being an owner of that Organization before the payment confirmed, the Enterprise is created without an owner rather than guessed; the Organization’s owners can then ask Hamstik to assign ownership through Enterprise administration support.
- Enterprise includes priority business-hours support: support requests receive priority handling during Hamstik’s normal support operating hours. Hamstik does not promise 24x7, on-call, or phone coverage.
Example annual calculations:
| Active users | Storage | Users (×$1×12) | Storage (×$0.15×12) | Annual charge |
|---|---|---|---|---|
| 51 | 50 GB | $612 | $90 | $1,000 minimum |
| 75 | 100 GB | $900 | $180 | $1,080 |
| 100 | 250 GB | $1,200 | $450 | $1,650 |
API limits
Public API collections have endpoint-specific bounds. The default page size is 50; resource-specific maximums are documented in API operations and the generated OpenAPI contract.
Rate limits are returned through the API’s RateLimit-* headers. A rejected request returns 429 RATE_LIMITED and includes Retry-After.
Plan details
Commercial plan pricing and contractual limits can change. Treat this page as product behavior guidance and use the current Hamstik plan information for an Organization-specific decision.
Advanced Reporting limits
Advanced Reporting requires effective Premium coverage and an enabled App. Standard Reporting remains Core.
| Limit | Bound |
|---|---|
| Schedules per Organization | 25 |
| Recipients per schedule | 25 active Organization users |
| Maximum frequency | Daily; weekly and monthly also supported |
| Monthly day | 1–28 |
| Package inputs / stored delivery result | 32 MiB |
| Stored delivery retention | 30 days from scheduled occurrence |
| Schedule/history/recipient and Advanced API page size | Default 50, maximum 100 |
| Public Advanced JSON request body | 64 KiB |
Exact selections retain their original short-lived expiry even when the containing snapshot is retained longer. App disablement or entitlement loss preserves schedules; reactivation resumes future occurrences without a backlog. See Advanced Reporting.